Shipping Policy

Last updated: 12 September 2026

Where we ship

We ship to street addresses across Australia, including PO boxes and parcel lockers.

We are based in Europe and your order is sent to you from our supplier's warehouse. It arrives as a single parcel, addressed to you.

What shipping costs

Shipping is free on every order, anywhere in Australia. There is no minimum spend and there is no surcharge for regional or remote addresses.

When your order is sent

Your order is dispatched within 24 hours, Monday to Friday. Orders placed on a weekend or a public holiday are dispatched on the next business day.

If your order has not gone out within that time, we email you before you have to ask, and we tell you when it will go.

You will receive an email with your tracking link as soon as your parcel is on its way. It can take a day or two after that before the link shows any movement, and that is normal.

How long delivery takes

Delivery times depend on the carrier and on where you live. We do not promise a fixed delivery date, because we would rather tell you the truth than a number we cannot control. What we do control is the day your parcel leaves, and that is the promise above.

Once your parcel is on its way you get an email with your tracking link in it, and that link follows it all the way to your door.

What we do promise is this: if your order is taking longer than it should, we email you before you have to ask. And if you would like an update at any point, write to hello@frankiebelle.com and a real person will look it up for you.

Customs and duties

You will not be charged import duty or extra taxes on delivery. Orders under A$1,000 arrive without any charge at the border, and the price you pay at checkout is the full price.

Getting your address right

Please check your delivery address before you complete your order. Once a parcel has left the warehouse we cannot change where it is going.

If a parcel comes back to us because the address was incomplete or nobody could take delivery, we will email you and arrange to send it again.

If something goes wrong

If your parcel is lost, damaged in transit, or arrives with the wrong item inside, tell us within 30 days of delivery and we will put it right at our cost. See our Refund Policy for what that looks like.

Nothing in this policy limits your rights under the Australian Consumer Law.

Talk to us

Frankie & Belle hello@frankiebelle.com

We answer every email within one business day, Monday to Friday.