Terms of Service

Last updated: 1 September 2026

1. About us and these terms

This website is operated by Frankie & Belle. We are based in Europe and we sell to customers in Australia. Your order is shipped to you from our supplier's warehouse, and we handle returns ourselves.

In these terms, "we", "us" and "our" mean Frankie & Belle. "You" means the person visiting this website or placing an order.

These terms apply to your use of frankiebelle.com and to every order you place with us. By placing an order you agree to them. Please read them together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of these terms.

We price in Australian dollars.

2. Who can order

You must be at least 18 years old to place an order, or have the permission of a parent or guardian.

3. Products, colours and sizing

We do our best to show our products accurately. Colours can look different from one screen to another, and small variations in fabric, finish and print are normal in clothing.

Every product page has a size guide with flat garment measurements in centimetres. Our supplier's sizes can run one to two sizes smaller than Australian sizing, which is why we publish the actual measurements rather than a conversion. We recommend measuring a garment you already own and comparing it to the guide before you order.

We may change or discontinue products at any time.

4. Prices

All prices are shown in Australian dollars (AUD) and include every amount we charge you for the product itself.

We are not currently registered for Australian GST and no GST is included in our prices.

Delivery costs, where they apply, are shown before you complete your order.

We may change our prices at any time, but a change will never affect an order we have already accepted.

5. Your order and when the contract is formed

When you place an order you are making an offer to buy from us. That offer becomes a contract only when we send you a dispatch confirmation email. The order confirmation you receive immediately after checkout confirms that we have received your order. It is not our acceptance of it.

We may decline an order, in whole or in part, if:

• the item is no longer available
• there was a clear error in the price or the description
• we cannot obtain payment authorisation
• we cannot deliver to the address you gave us
• we reasonably suspect fraud or misuse

If we decline your order after you have paid, we refund you in full, to your original payment method, and we tell you why.

Prices and product information are published carefully but errors happen. Where an error is obvious and could reasonably have been recognised as an error, we are not obliged to supply at the wrong price.

6. Payment

We accept the payment methods shown at checkout. Payments are processed by our payment providers. We do not store your full card details.

Your order is not processed until payment is received in full.

7. Delivery

We ship to addresses in Australia. Delivery times depend on our supplier and the carrier, and we do not promise a fixed delivery date. If your order is going to take unusually long, we will email you rather than leave you wondering.

Risk in the goods passes to you on delivery. Title passes to you once we have received payment in full.

Please make sure your delivery address is correct. If a parcel is returned to us because the address was wrong or nobody could receive it, we will contact you to arrange redelivery, which may involve a further delivery charge.

Full details are in our Shipping Policy.

8. Returns and cancellations

Our Refund Policy explains how to return an item and what we will do. It forms part of these terms.

Nothing in our Refund Policy limits your rights under the Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

If any part of these terms would have that effect, that part does not apply.

10. Our liability

Subject to clause 9, and to the fullest extent permitted by law:

• where we are liable for a failure to comply with a consumer guarantee in relation to goods that

are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so, at our option;

• we are not liable for loss or damage that was not reasonably foreseeable
• we are not liable for business losses, including loss of profit, loss of business or loss of

opportunity.

We do not exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded or limited.

11. Using this website

You may use this website for your own personal, non commercial purposes.

You may not:

• use the site in a way that breaks the law or breaches these terms
• attempt to gain unauthorised access to the site or the systems behind it
• interfere with the security or availability of the site
• copy, scrape or reuse our content, images or product data for commercial purposes
• place orders that you have no intention of paying for

We may suspend or withdraw access to the site at any time. We do our best to keep it available, but we do not guarantee uninterrupted access.

12. Intellectual property

The Frankie & Belle name, our logo, our site design, our photography and our written content belong to us or are used by us under licence. You may not use them without our written permission.

Product images supplied by our suppliers remain the property of their owners.

13. Reviews and content you submit

If you submit a review, a photograph or any other content to us, you confirm it is your own, that it is honest, and that it does not infringe anyone else's rights. You give us permission to publish it on our website and in our marketing, with your first name and state, unless you tell us otherwise.

We may decline to publish, or remove, content that is misleading, offensive or unlawful.

14. Marketing emails

If you subscribe to our emails, you can unsubscribe at any time using the link in any email. You will still receive order and delivery emails, because those are part of the service you bought.

15. Links to other sites

Our website may link to other websites. We do not control them and we are not responsible for their content or their privacy practices.

16. Privacy

We handle your personal information in accordance with our Privacy Policy.

17. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version published on this website at the time you placed it. We will update the date at the top whenever we make a change.

18. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including extreme weather, carrier disruption, industrial action, natural disaster, or the failure of public or private networks. If such an event occurs we will contact you and, if the delay is substantial, you may cancel your order and receive a full refund.

19. Governing law

These terms are governed by the laws of Queensland, Australia. You and we both submit to the non exclusive jurisdiction of the courts of Queensland.

If you are a consumer, you keep the benefit of any mandatory consumer protection law that applies where you live.

20. If part of these terms cannot be enforced

If any part of these terms is found to be unenforceable, the rest of the terms continue to apply.

21. Contact us

Frankie & Belle Email: hello@frankiebelle.com Website: frankiebelle.com

We answer every email within one business day, Monday to Friday.